Privacy Policy

Effective Date: July 18, 2025
Last Updated: July 18, 2025

Your privacy is important to us. This privacy policy explains how Sublime Dash – Unipessoal Lda., trading as LusiHome (referred to as “we”, “us”, “our” or “Data Controller”) collects, uses, shares, and protects your personal information when you visit our website https://lusihome-portugal.com (the “Site”) and contact us for consultation requests, relocation services, or information requests.

1. Who We Are (Data Controller)

Our website address is: https://lusihome-portugal.com.

The data controller for your personal data on this website is:

Sublime Dash – Unipessoal Lda.
Trading as: LusiHome Portugal Relocation Services
VAT/Company ID: 518761924
Address: Rua Luís de Pina 25A, 2740-092 Oeiras, Portugal

For questions related to the privacy and protection of your data, you can contact us via email: info@lusihome-portugal.com

2. What Data We Collect and Why

We collect different types of information with the primary goal of providing and improving our relocation consultation services to you, specifically to respond to your consultation requests and provide personalized relocation guidance. The provision of data is indispensable and necessary for us to respond to and fulfill the user’s request; therefore, not providing such data may make it impossible to send a response to the requested inquiry.

Contact Forms / Consultation Request:

  • Data Collected: When you contact us through the contact or consultation request forms on our website, we collect the information you directly provide to us, such as your name, email address, phone number, preferred communication method (Zoom, WhatsApp, phone), nationality, intended relocation timeline, and the content of your message or consultation request.
  • Purpose: We use this data exclusively to process, respond to, and follow up on your consultation or information request, schedule online consultations, and provide personalized relocation guidance.
  • Legal Basis: The processing of this data is based on your request for pre-contractual measures (Article 6(1)(b) of the General Data Protection Regulation – GDPR) or on your explicit consent when submitting the form so that we can respond (Article 6(1)(a) of the GDPR).

Online Consultation Sessions:

  • Data Collected: During online consultation sessions, we may collect additional information about your specific relocation needs, financial situation, visa requirements, family composition, and professional background as relevant to your Portugal relocation planning.
  • Purpose: This information is used to provide personalized consultation advice and relocation strategy recommendations.
  • Legal Basis: Processing is based on the performance of our consultation contract with you (Article 6(1)(b) of the GDPR).

3. With Whom We Share Your Data

We do not sell, rent, or otherwise disclose your personal information to third parties for their own marketing purposes. Your personal data may be shared with:

  • Service Providers: We may share your data with third-party companies that provide services to us, such as website hosting, email services, online scheduling platforms, video conferencing services (Zoom), messaging services (WhatsApp), payment processing, and data analytics. These service providers will only have access to your personal data to the extent necessary to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Professional Partners: In some cases, we may share relevant information with trusted professional partners (immigration lawyers, tax advisors, property agents) to provide you with comprehensive relocation support, but only with your explicit consent.
  • Legal Obligations: We may disclose your personal data if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. How Long We Retain Your Data

Consultation/Information Requests: Data provided through contact or consultation request forms will be retained for the time strictly necessary to process and respond to your request, for any necessary follow-ups, and to comply with our legal obligations (e.g., tax records if a service is contracted), or until you request its deletion.

Consultation Sessions: Information collected during consultation sessions will be retained for up to 2 years to enable follow-up support and comply with professional service obligations, unless you request earlier deletion.

5. Your Rights Over Your Data

In accordance with the GDPR and other applicable legislation, you have several rights regarding your personal data:

  • Right of Access: You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
  • Right to Rectification: You can request the correction of your personal data if it is inaccurate, outdated, or incomplete.
  • Right to Erasure (“Right to be Forgotten”): You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • Right to Restriction of Processing: You can request the restriction of the processing of your data in certain circumstances (e.g., if you contest the accuracy of the data).
  • Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and the right to transmit that data to another controller, where the processing is based on consent or a contract and is carried out by automated means.
  • Right to Object: You can object to the processing of your personal data in certain situations, particularly when the processing is based on our legitimate interest.
  • Right to Withdraw Consent: If the processing of your data is based on your consent, you have the right to withdraw it at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent given before its withdrawal.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the competent supervisory authority (in Portugal, the Comissão Nacional de Proteção de Dados – CNPD, Rua de São Bento, n.º 148, R/C, 1200-821 Lisboa, or through the website www.cnpd.pt) if you believe that the processing of your data violates applicable legislation.

To exercise these rights, please contact us via the email provided in the “Contact” section. We may request specific information to help us confirm your identity.

6. Where Your Data is Sent

The data you provide to us through contact/consultation request forms is primarily processed on our servers or on the servers of our hosting service providers, which may be located in the EEA or in countries that offer an adequate level of data protection. When using third-party communication platforms (Zoom, WhatsApp), data may be processed on servers operated by these platforms in accordance with their respective privacy policies.

7. Security of Your Data

We are committed to protecting the security of your personal data. We implement appropriate and proportionate technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. The security measures adopted are not impregnable, and malicious actions by third parties may occur, despite all means available being used to prevent them.

8. Data of Minors

Our website and services are not intended for use by children under 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and are aware that your child has provided us with personal data without your consent, please contact us. If we become aware that we have collected personal data from minors without parental consent verification, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will post any changes on this page and update the “Last Updated Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the site after the posting of changes constitutes your acceptance of those changes.

10. Contact

If you have any questions, concerns, or comments about this Privacy Policy or our data processing practices, please contact us via email: info@lusihome-portugal.com

This Privacy Policy complies with the General Data Protection Regulation (GDPR) and Portuguese data protection laws.

Lusihome